24/7 Customer Support in Web Hosting
The customer and technical support services for all of our web hosting plans are twenty-four-seven, which means that you can forget all about waiting for several days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. In case you do have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You'll be able to select the most appropriate way to contact us based on what your location is or what hardware you use. We will help you for almost any hosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we provide feature 24/7 customer and technical support, which means that regardless of what problem you experience, you will be able to get in touch with us and we'll give you a hand at once. Our guaranteed reply time for every e-mail message or ticket that you open via your Hepsia hosting Control Panel is just one hour; usually the reply time rarely is more than twenty minutes. In addition, we have telephone support with a couple of local numbers worldwide as well as a live chat, so that you'll be able to get in touch with us and receive additional details about our services even if you don't have an account yet. We can assist you with any question or a problem you have - payment methods, package specifications, e-mail configuration, web hosting account settings, and so on. If you use our services, you won't ever have a situation where you have to wait for a day or two to get an issue resolved like you will need to do with many other suppliers.
24/7 Customer Support in VPS Servers
Using our VPS plans, you will never have to wait for more than one hour to receive assistance for any issue that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open through your billing Control Panel or email messages which you send to our technical support crew. Furthermore, we have local telephone numbers in several countries around the globe and a live chat service where we can assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various ways of communication, so whatever your question or problem is, there'll always be someone to help you out quickly. When you need assistance with third-party software, that you cannot deploy or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will enjoy quick support when you buy a dedicated server through our company. Our customer and technical support crews are online 24/7/365, which means that when you open a support ticket via your billing account or you send an email message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the perfect option if the matter in question requires longer time to be resolved or in case it should be sent to our administrators, as it is far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.