In case you’ve bought a web hosting package and you’ve got certain enquiries relating to a particular function/feature, or if you have run into a certain difficulty and you require assistance, you should be able to touch base with the respective technical support staff. All web hosting providers use a ticketing system no matter if they provide other ways of contacting them apart from it or not, due to the fact that the easiest way to resolve an issue most often is to post a ticket. This kind of correspondence renders the responses exchanged by both parties easy to follow and allows the help desk support team representatives to escalate the issue if, for instance, an administrator needs to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to use no less than 2 separate accounts to touch base with the customer service staff and to actually manage the hosting space. Constantly switching between different accounts can often be a nuisance, not to mention the fact that it takes quite a lot of time for the vast majority of hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our web hosting plans isn’t separate from the hosting account. It is included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with only a couple of mouse clicks, without ever leaving your hosting account. The ticketing system comes with a quick-search field, which will help you trace practically any support ticket that you have already sent, if needed. In addition, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to handle a specific problem before you actually open a ticket. The response time is maximum 1 hour, which suggests that you can get swift assistance at any specific time and if our support staff advises you to do something within your hosting account, you can do it on the spur of the moment without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you would like to contact our customer care team representatives, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through a totally different help desk support platform like you will need to do with most web hosting companies out there. Our integrated trouble ticket system will enable you to submit a new ticket without difficulty and to look through older tickets using a smart search box. Additionally, you will be able to have a look at the applicable knowledgebase articles that our system will offer you in accordance with the problem category that you choose for your new ticket. You can accomplish all of the above-mentioned activities without signing out of your Hepsia Control Panel at any moment, which suggests that if you experience any problem or have a query, you can touch base with our technicians and resolve the specific problem in no more than 1 hour using one support platform.