If you ever have any questions related to your web hosting plan or if you encounter a problem with your sites, you’ll have to touch base with the respective hosting provider’s client support team. It may not matter how soon they’ll answer if you have a general enquiry, but an issue such as an ill-applied application update, for instance, may lead to your website becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. In case you offer goods or services online, any outage will adversely affect your site and you may lose current or prospective clients. A lot of hosting providers, primarily resellers, answer emails and support tickets within twenty four hours, but in the Internet sphere this is much too long, as customers will rarely come back to a site that’s not working correctly over an extended time interval.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting for hours and hours, or even all day, to receive a response to an email or a customer support ticket. Irrespective of when you contact us, we’ll lend you a helping hand within maximum 1 hour with any pre-sales and technical inquiries you might have. As a matter of fact, our actual response time rarely surpasses twenty to thirty minutes. Since we’re at your service 24x7x365, you will always obtain help in a timely manner and we realize how critical that is in the digital age. As soon as you contact us, we’ll reply to your inquiries. In case you confront any technical obstacle, we will cope with it instead of you, or we’ll give you all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You will obtain a response to any trouble ticket posted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than an hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. It often takes much less time to explore and rectify a problem. We’ll supply you with more information in case the solution entails something that has to be done on your end. If you contact us during weekends or public holidays, the response time will be absolutely the same and since our support staff is available to you 365 days a year, you will receive immediate assistance for any technical, billing or general issue irrespective of what time of day or night it is.