Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a one–hour response warranty for each trouble ticket or e–mail that you send to our customer care staff. We will quickly reply to all the typical enquiries and forward the matter to our server administrators in case any additional assistance is required. If you take advantage of the Managed Services package, we’ll perform any of the included tasks at a time that has been discussed with you in advance.
A Premium–Quality Customer Care Service
We’ll be available to you 24x7 to respond to any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server admin procedures, you can check out our Managed Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Section
Our Web Site Control Panel was installed by default for each dedicated web hosting plan. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the educational articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.