An Intuitive Help Section
You will find nearly all the answers to your questions in the user–friendly Help Center section built into your Web Site Control Panel. It features a large database with regularly asked questions and exhaustive instructional articles compiled by our experienced customer support team.
For all of you who would like to learn how to handle a typically encountered problem by watching a training video, we’ve added a collection of video tutorials to our Web Site Control Panel. All the videos are brief and easy to understand. They offer step–by–step demonstrations of different web site management procedures.
A One–Hour Support Ticket Response Time Guarantee
With each of our semi–dedicated servers, we offer a 24–7 help desk support service with a 1–hour response time guarantee. A team of proficient technical support engineers will be at your disposal to respond to all the inquiries that you could have. During off–peak periods, an answer will be provided in even less than twenty minutes.